Add project scope documentation for AI playgroup registration system

Define complete non-technical scope for replacing Google Forms registration
with an AI-powered conversational agent. Includes:

- Registration data requirements (13 fields with validation rules)
- Knowledge base content (fees, regulations, schedule, FAQ from official PDFs)
- Conversation flow design with bilingual support (German/English)
- Agent personality guidelines (warm & friendly tone)
- Admin notification routing by playgroup type
- Email reminder system for incomplete registrations
- Data export formats (CSV/JSON)
- Channel configuration (email + chat)
- Release priorities (MVP scope defined)

Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>

openspec/changes/define-project-scope/content/knowledge-base/regulations.md

@@ -0,0 +1,110 @@
+# Playgroup Regulations (Reglement)
+
+*Source: Reglement Spielgruppe 2024, Familienverein Fällanden*
+
+## Aufnahme (Admission)
+
+- Children are admitted two years before kindergarten entry
+- Indoor playgroup: 8-11 children per group, mixed ages
+- Forest playgroup: maximum 10 children, mixed ages
+- No playgroup during school holidays (per Fällanden school calendar) and official holidays
+- The playgroup year follows the school year
+- Registration requires signing an admission contract and paying the CHF 80.- registration fee
+
+### Priorität (Priority)
+
+Members and families residing in Fällanden, Benglen, and Pfaffhausen are given priority admission.
+
+---
+
+## Versicherung (Insurance)
+
+- Accident insurance is the responsibility of the parents
+- Parents are liable for damages caused by their children
+- Parents are recommended to have private liability insurance
+
+---
+
+## Ferien und Krankheit (Holidays and Illness)
+
+- **Sick children cannot be cared for**
+- Absence due to illness or vacation does not exempt from payment obligation
+- Holiday absences should be announced to the playgroup leader at least 14 days in advance
+
+---
+
+## Elternbeiträge und Tarif (Fees and Payment)
+
+- Fees are listed in the current Familienverein Fällanden fee schedule
+- Fees must be paid in advance
+- Invoicing is monthly via email
+- Standing payment orders (Dauerauftrag) are recommended
+
+---
+
+## Probezeit und Kündigung (Trial Period and Cancellation)
+
+### Trial Period
+- The first month is a trial period
+- Exit during the trial period is possible at the end of the month
+
+### Cancellation Terms
+- Cancellation must be submitted in writing
+- Notice period: 30 days before end of quarter (October, January, April, July)
+- Early departure: fees charged until end of notice period
+
+### Termination by Playgroup
+The care relationship may be terminated immediately if:
+- A child's behavior causes persistent difficulties despite intensive efforts
+- There are unjustified payment arrears
+
+Termination is issued by the playgroup leader or the responsible board member.
+
+---
+
+## Betreuungszeiten (Care Times)
+
+- Care times are defined in the admission contract and adjusted based on capacity
+- Changes to playgroup days are possible at the start of each month after consultation with the playgroup leader
+- For reductions, the one-month notice period applies
+
+---
+
+## Allgemeines (General)
+
+### Emergencies
+- In emergencies, the child will be treated by the nearest emergency doctor in Fällanden
+
+### Liability
+- Parents are liable for willful damage to furniture and buildings
+
+### Personal Items
+- Children and parents are responsible for toys brought without being asked
+- The playgroup does not replace defective or lost items
+
+### Pickup
+- Parents who have their children picked up by other persons must inform the playgroup leader in advance
+
+---
+
+## Elternarbeit (Parent Participation) - Indoor Playgroup Only
+
+- Parents pay a CHF 50.- deposit
+- Deposit is returned through participation in cleaning sessions
+- Cleaning occurs three times per year (announced in advance)
+- Unreturned deposits remain with the playgroup
+
+---
+
+## Bastelmaterial (Craft Materials)
+
+- From the second year onwards, a CHF 80.- craft material fee is charged instead of the registration fee
+
+---
+
+## Gültigkeit (Validity)
+
+- This regulation is a binding agreement between parents and Familienverein Fällanden
+- The board reserves the right to adapt the regulations to current circumstances
+- The board decides on exceptions
+- The statutes of Familienverein Fällanden (March 2005) apply additionally