# Frequently Asked Questions ## Registration & Enrollment ### What age does my child need to be? Children are admitted two years before kindergarten entry. This is typically: - Indoor Playgroup: approximately 2.5 years or older - Outdoor Forest Playgroup: 3 years or older ### How do I register my child? You can register by chatting with our registration assistant or sending an email. The assistant will guide you through providing all necessary information. ### Is there a registration fee? Yes, there is a one-time registration fee of CHF 80.- for the first year. From the second year onwards, a CHF 80.- craft materials fee is charged instead. ### Can my child attend both the indoor and outdoor playgroups? Yes! Children can be enrolled in either playgroup, both, or any combination of available days. ### Is there a priority for admission? Yes, members and families residing in Fällanden, Benglen, and Pfaffhausen are given priority admission. ### Is there a trial period? Yes, the first month is a trial period. Exit during the trial period is possible at the end of the month. --- ## Fees & Payment ### How much does it cost? **Indoor Playgroup:** - 1x per week: CHF 130.-/month - 2x per week: CHF 260.-/month - 3x per week: CHF 390.-/month **Outdoor Forest Playgroup:** - CHF 250.-/month (includes snack and lunch) **July and August are fee-free.** ### Is there a sibling discount? Yes, there is a 10% discount on the monthly fee for each additional child from the same family. ### How do I pay? Invoices are sent monthly via email. Fees must be paid in advance. We recommend setting up a standing payment order (Dauerauftrag). ### What about the cleaning deposit? For the indoor playgroup, parents pay a CHF 50.- deposit which is returned through participation in cleaning sessions (3x per year). --- ## Schedule ### What are the playgroup hours? - Indoor (Mon, Wed, Thu): 9:00 - 11:30 - Outdoor Forest (Mon): 9:00 - 14:00 ### Does the playgroup run during school holidays? No, the playgroup follows the Fällanden school calendar. No sessions during school holidays or official public holidays. ### Can I change my child's playgroup days? Yes, changes are possible at the start of each month after consultation with the playgroup leader. For reductions, a one-month notice period applies. --- ## Cancellation ### What is the cancellation policy? - Cancellation must be in writing - 30 days notice before end of quarter (October, January, April, July) - During trial period (first month): exit possible at end of month --- ## Illness & Absences ### What if my child is sick? Sick children cannot be cared for. Please keep your child home if they are unwell. ### Do I still pay if my child is absent? Yes, absence due to illness or vacation does not exempt from payment. Please notify the playgroup leader of planned absences at least 14 days in advance. --- ## Outdoor Playgroup Specific ### What happens if the weather is bad? The outdoor forest playgroup runs in nearly all weather conditions. Children should come dressed appropriately for the weather. ### Is lunch included? Yes, the forest playgroup fee includes snack (Znüni) and lunch. --- ## Insurance & Safety ### Does the playgroup provide insurance? No, accident insurance is the responsibility of the parents. Parents are also liable for damages caused by their children. We recommend having private liability insurance. ### What happens in an emergency? In emergencies, the child will be treated by the nearest emergency doctor in Fällanden. ### Can someone else pick up my child? Yes, but you must inform the playgroup leader in advance if someone other than yourself will pick up your child. --- ## Contact **Administration:** Markus Graf - Tel: 079 261 16 37 - spielgruppen@familien-verein.ch **Indoor Playgroup:** Andrea Sigrist & Kübra Karatas - Tel: 079 674 99 92 - andrea.sigrist@gmx.net **Outdoor Playgroup:** Barbara Gross - Tel: 078 761 19 64 - baba.laeubli@gmail.com --- *Have other questions? Just ask our registration assistant!*