gurixandClaude Opus 4.5
145947c520
Define complete non-technical scope for replacing Google Forms registration with an AI-powered conversational agent. Includes: - Registration data requirements (13 fields with validation rules) - Knowledge base content (fees, regulations, schedule, FAQ from official PDFs) - Conversation flow design with bilingual support (German/English) - Agent personality guidelines (warm & friendly tone) - Admin notification routing by playgroup type - Email reminder system for incomplete registrations - Data export formats (CSV/JSON) - Channel configuration (email + chat) - Release priorities (MVP scope defined) Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
122 lines
4.0 KiB
Markdown
122 lines
4.0 KiB
Markdown
# Frequently Asked Questions
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## Registration & Enrollment
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### What age does my child need to be?
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Children are admitted two years before kindergarten entry. This is typically:
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- Indoor Playgroup: approximately 2.5 years or older
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- Outdoor Forest Playgroup: 3 years or older
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### How do I register my child?
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You can register by chatting with our registration assistant or sending an email. The assistant will guide you through providing all necessary information.
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### Is there a registration fee?
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Yes, there is a one-time registration fee of CHF 80.- for the first year. From the second year onwards, a CHF 80.- craft materials fee is charged instead.
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### Can my child attend both the indoor and outdoor playgroups?
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Yes! Children can be enrolled in either playgroup, both, or any combination of available days.
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### Is there a priority for admission?
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Yes, members and families residing in Fällanden, Benglen, and Pfaffhausen are given priority admission.
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### Is there a trial period?
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Yes, the first month is a trial period. Exit during the trial period is possible at the end of the month.
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## Fees & Payment
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### How much does it cost?
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**Indoor Playgroup:**
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- 1x per week: CHF 130.-/month
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- 2x per week: CHF 260.-/month
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- 3x per week: CHF 390.-/month
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**Outdoor Forest Playgroup:**
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- CHF 250.-/month (includes snack and lunch)
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**July and August are fee-free.**
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### Is there a sibling discount?
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Yes, there is a 10% discount on the monthly fee for each additional child from the same family.
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### How do I pay?
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Invoices are sent monthly via email. Fees must be paid in advance. We recommend setting up a standing payment order (Dauerauftrag).
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### What about the cleaning deposit?
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For the indoor playgroup, parents pay a CHF 50.- deposit which is returned through participation in cleaning sessions (3x per year).
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## Schedule
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### What are the playgroup hours?
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- Indoor (Mon, Wed, Thu): 9:00 - 11:30
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- Outdoor Forest (Mon): 9:00 - 14:00
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### Does the playgroup run during school holidays?
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No, the playgroup follows the Fällanden school calendar. No sessions during school holidays or official public holidays.
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### Can I change my child's playgroup days?
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Yes, changes are possible at the start of each month after consultation with the playgroup leader. For reductions, a one-month notice period applies.
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## Cancellation
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### What is the cancellation policy?
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- Cancellation must be in writing
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- 30 days notice before end of quarter (October, January, April, July)
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- During trial period (first month): exit possible at end of month
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## Illness & Absences
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### What if my child is sick?
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Sick children cannot be cared for. Please keep your child home if they are unwell.
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### Do I still pay if my child is absent?
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Yes, absence due to illness or vacation does not exempt from payment. Please notify the playgroup leader of planned absences at least 14 days in advance.
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## Outdoor Playgroup Specific
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### What happens if the weather is bad?
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The outdoor forest playgroup runs in nearly all weather conditions. Children should come dressed appropriately for the weather.
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### Is lunch included?
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Yes, the forest playgroup fee includes snack (Znüni) and lunch.
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## Insurance & Safety
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### Does the playgroup provide insurance?
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No, accident insurance is the responsibility of the parents. Parents are also liable for damages caused by their children. We recommend having private liability insurance.
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### What happens in an emergency?
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In emergencies, the child will be treated by the nearest emergency doctor in Fällanden.
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### Can someone else pick up my child?
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Yes, but you must inform the playgroup leader in advance if someone other than yourself will pick up your child.
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## Contact
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**Administration:**
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Markus Graf - Tel: 079 261 16 37 - spielgruppen@familien-verein.ch
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**Indoor Playgroup:**
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Andrea Sigrist & Kübra Karatas - Tel: 079 674 99 92 - andrea.sigrist@gmx.net
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**Outdoor Playgroup:**
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Barbara Gross - Tel: 078 761 19 64 - baba.laeubli@gmail.com
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*Have other questions? Just ask our registration assistant!*
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