gurixandClaude Opus 4.5
145947c520
Define complete non-technical scope for replacing Google Forms registration with an AI-powered conversational agent. Includes: - Registration data requirements (13 fields with validation rules) - Knowledge base content (fees, regulations, schedule, FAQ from official PDFs) - Conversation flow design with bilingual support (German/English) - Agent personality guidelines (warm & friendly tone) - Admin notification routing by playgroup type - Email reminder system for incomplete registrations - Data export formats (CSV/JSON) - Channel configuration (email + chat) - Release priorities (MVP scope defined) Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
3.5 KiB
3.5 KiB
ADDED Requirements
Requirement: Agent guides registration conversation
The system SHALL provide an AI agent that engages parents in natural conversation to collect child registration information.
Scenario: Parent initiates registration
- WHEN a parent starts a conversation with intent to register
- THEN the agent SHALL greet them and begin asking registration questions one at a time
Scenario: Agent adapts to responses
- WHEN a parent provides an answer that requires follow-up
- THEN the agent SHALL ask relevant clarifying questions before moving to the next topic
Requirement: Agent collects required registration fields
The system SHALL collect all required information for a complete registration: child's name, child's age/date of birth, parent/guardian contact information, desired booking days, and any special needs or requirements.
Scenario: All required fields collected
- WHEN the agent has gathered all required registration fields
- THEN the agent SHALL confirm the collected information with the parent before submission
Scenario: Missing required field
- WHEN the parent attempts to complete registration with missing required fields
- THEN the agent SHALL identify and request the missing information
Requirement: Agent handles special needs information
The system SHALL ask about special needs only when relevant and collect detailed information when indicated.
Scenario: Parent indicates special needs
- WHEN a parent indicates their child has special needs or requirements
- THEN the agent SHALL ask follow-up questions to understand the specific needs
Scenario: No special needs indicated
- WHEN a parent indicates no special needs
- THEN the agent SHALL proceed without additional special needs questions
Requirement: Agent validates registration completeness
The system SHALL validate that all required fields are present and properly formatted before finalizing a registration.
Scenario: Valid registration data
- WHEN all required fields are collected and valid
- THEN the agent SHALL allow the registration to be submitted
Scenario: Invalid data format
- WHEN the parent provides data in an invalid format (e.g., invalid date, malformed email)
- THEN the agent SHALL politely request the information again with guidance on the expected format
Requirement: Agent handles conversation interruptions
The system SHALL maintain conversation state and allow parents to resume interrupted registrations.
Scenario: Parent asks unrelated question mid-registration
- WHEN a parent asks a question about fees or policies during registration
- THEN the agent SHALL answer the question and offer to continue the registration
Scenario: Conversation timeout
- WHEN a registration conversation has been inactive for an extended period
- THEN the system SHALL preserve collected data and allow resumption when the parent returns
Requirement: Agent supports conversation in natural language
The system SHALL understand varied phrasings and respond naturally rather than requiring specific keywords or commands.
Scenario: Varied input formats
- WHEN a parent provides information in different formats (e.g., "my son is 4" vs "he's four years old" vs "DOB: 2021-03-15")
- THEN the agent SHALL correctly interpret and extract the relevant information
Scenario: Natural language responses
- WHEN the agent responds to the parent
- THEN responses SHALL be conversational, friendly, and appropriate for parent communication