gurixandClaude Opus 4.5
145947c520
Define complete non-technical scope for replacing Google Forms registration with an AI-powered conversational agent. Includes: - Registration data requirements (13 fields with validation rules) - Knowledge base content (fees, regulations, schedule, FAQ from official PDFs) - Conversation flow design with bilingual support (German/English) - Agent personality guidelines (warm & friendly tone) - Admin notification routing by playgroup type - Email reminder system for incomplete registrations - Data export formats (CSV/JSON) - Channel configuration (email + chat) - Release priorities (MVP scope defined) Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
42 lines
2.1 KiB
Markdown
42 lines
2.1 KiB
Markdown
## ADDED Requirements
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### Requirement: Knowledge base stores service information
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The system SHALL maintain a knowledge base containing playgroup service information including fees, regulations, opening hours, policies, and frequently asked questions.
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#### Scenario: Knowledge base content categories
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- **WHEN** the knowledge base is queried
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- **THEN** it SHALL be able to provide information about fees, regulations, opening hours, policies, and FAQs
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### Requirement: Agent accesses knowledge base to answer questions
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The system SHALL enable the AI agent to query the knowledge base and provide accurate answers to parent questions.
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#### Scenario: Parent asks about fees
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- **WHEN** a parent asks about service fees or pricing
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- **THEN** the agent SHALL retrieve current fee information from the knowledge base and respond accurately
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#### Scenario: Parent asks about regulations
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- **WHEN** a parent asks about playgroup rules or regulations
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- **THEN** the agent SHALL retrieve the relevant policies and explain them clearly
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#### Scenario: Unknown question
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- **WHEN** a parent asks a question not covered in the knowledge base
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- **THEN** the agent SHALL indicate it cannot answer and suggest contacting the admin directly
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### Requirement: Knowledge base is admin-maintainable
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The system SHALL allow the admin to update knowledge base content without requiring technical skills or code changes.
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#### Scenario: Admin updates fee information
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- **WHEN** the admin edits the fee information in the knowledge base
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- **THEN** the agent SHALL use the updated information in subsequent responses
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#### Scenario: Admin adds new FAQ entry
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- **WHEN** the admin adds a new FAQ entry to the knowledge base
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- **THEN** the agent SHALL be able to answer questions related to that entry
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### Requirement: Knowledge base uses simple editable format
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The system SHALL store knowledge base content in a human-readable format (e.g., markdown or structured text files).
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#### Scenario: Knowledge base file format
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- **WHEN** the admin views the knowledge base files
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- **THEN** the content SHALL be readable and editable without specialized tools
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